Frequently Asked Questions

BIG QUESTION:  We have implemented several Covid precautions. We added to the HVAC system a virus/chemical air filter that works throughout the building. We also have a standalone air filter on the first floor to add extra protection. We use virus cleaning supplies and wipe down doorknobs often. Our bathroom light/fan and soap dispensers are motion-detected, providing a no-touch option.  

No, at this time we are not wearing masks. However, we ask that if you are even the slightest bit off or have been sick or around someone that is sick, please help us stay healthy by wearing a mask.  If you don’t have one, we’d be happy to provide you with one.

Yes, we appreciate your cooperation in keeping the staff and clients healthy by assessing your own health before you come in.  

This is a big and often asked question. We recommend a haircut for short hair every 4-6 weeks; for medium length hair, 4-10 weeks; and for long hair, 8-12 weeks. Keeping your hair freshly trimmed will allow your hair to always look shiny and will also keep the ends from breaking, allowing for your hair to feel like it’s growing longer.

Absolutely! All of us have experience in cutting curls and each of us has our own approach. We are more than happy to consult, hear your concerns, and talk through any questions before actually doing any cutting or shaping of your curls.

Yes. We are more than happy to do a dry cut. If you prefer a dry cut, just let us know, and we will walk you through our dry cut experience. Please come clean and dry for your appointment. If you would like your hair styled after your dry cut is finished, please let us know.

Yes! We are happy to provide haircuts to any person with any style regardless of gender. There is a price difference of $10 if we blow-dry your style.

We all see pictures of hair that we love and hope we can have. So the answer is yes, we love pictures – bring as many as you like. Our goal is to help you get as close to the style you want and choose. Be assured that if the picture you bring in is not the best for your face shape or hair texture, we will be honest and helpful in finding your best possible look.

Right now, we are booking on a 45-minute booking system, so a root color and haircut will take approximately 2 1/2 hours. If you are in a time crunch, let us know, and we will do our best to get you moving through the process quicker.

These times are approximate: mini foil 30 min; partial foil 45-60 min; full highlight 90 min. These times are application times; they do not include color melts, overlays, treatments, haircuts, or any other services.

Absolutely! The best is clean dry hair but we accept all hair in any form.

It is best to arrive for an updo with freshly washed and thoroughly dry hair.

We’d love cash or venmo! At this time we are not putting it on credit cards.

Feel free to tip whomever you feel deserves some extra love.

Tipping is optional.  We are just grateful for your patronage and hope that we do an excellent job, every time.  If you feel the desire to award us for our effort and expertise, a range from 10-20% of the service, is really appreciated.

Illume sells Redken hair products.

Yes, we accept all major credit cards.

Yes, we do. The easiest way to purchase one is online, but we can also help you purchase at the salon.

This is a tricky question. We want our clients to feel free to call us and cancel when you are sick, even if it’s at the last minute. If you are sick, PLEASE cancel your appointment. Now the tricky part. When a client cancels last minute, the goals set by each stylist and staff member are affected. If you must cancel your appointment, we ask that you cancel at least 24 hours before your appointment time. Failure to be respectful of this policy may result in a payment of 50% of the canceled service before you may schedule another service at Illume Hair. We appreciate your respect, honesty, and cooperation.

We can match an eyebrow color to your hair color. Just let us know before we mix your hair color, and we will accommodate your request.

Yes, Miriam is. She’s been certified since 2015.

We carry some fashion colors and are willing to find the color you are looking for. Fashion/Vivid colors are a bit of a process so be prepared to spend some time here with us. Please note: we do not guarantee Fashion/Vivid colors. These colors are semi-permanent colors often applied over lightened hair often leading to a quick fade out. Schedule a consultation for pricing and timing – we’d love to see you!

No, we apologize but we do not provide this service at this time. We’d be happy to recommend another salon that does.

We apologize but this is not a service we provide. We’d be happy to recommend another salon that does.

Yes! We love weddings! If planned in advance, we would either love to come to you or shut down the building for your party during the hours you need. Please email schedule@illumehair to set up a time to discuss your wedding hair.  We can’t wait to be your place on your day. Also, we have a dedicated room for your makeup person to set up in or for your wedding party lounge in.

Redken is our main product brand, but we add professional products as we find treasures and want to make them available to you, our clients. We also have an online store that carries much more than just Redken.  If you would like to support our business and shop with us please use the following: Shop.saloninteractive.com/store/illumehair

Every hair type is different. We always recommend a professional brand bought from a salon or professional hair product retail store. If you would like help deciding or need a consult, please make an appointment for a consult at illumehair.mysalononline.com and we will be happy to help you find your dream shampoo and conditioner.

Miriam has been in the business for 24 years, Christine 12 years and Sue 19 years. We attend continuing education every year and individually attend classes as we find fun and exciting new trends in the industry.

Yes! And proud of it!  We have a van accessible parking space, a ramp to get you in the building, a lovely bathroom that fits a wheelchair, and if needed we can remove a chair at the shampoo area to accommodate a client that cannot move to one of our shampoo chairs.

Yes. When you arrive, the WIFI password is in the kitchen for you to connect to.

Yes! It is accessed around the back of the building just off of Mellon Street. Mellon St is between the bicycle shop and Rocko’s Beverage across from the Iron Workers Bank on State Rd.  Look for the map on our booking page.

Yes, there are rockers on the front porch. If it is warm enough for you to be outside, you are welcome to grab a cup of tea and go sit on the front porch. It’s so nice!  During the cooler months, we have seating in the kitchen, reception, and a room upstairs to just chill in while processing. 

If you don’t want to talk during your service, that is totally fine.  We would love to know if you would just like to come in and enjoy the service without having to engage in “small talk.” Just send a text with your confirmation text the day before, or let us know when you check in. It does not offend us in the least! Surprisingly, we love to just soak in the quiet ourselves.

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